Engineering Manager, App Improvement Team

Telecommute · Nashville, Tennessee, United States · Engineering expand job description ↓

Description

Hi there!

We're looking for an Engineering Manager, App Improvements Team to lead our growing App Improvements engineering team at Zapier. Interested in helping build the tool that powers automation for millions of professionals? Then read on…

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we are looking for a specific candidate, the role inevitably ends up tailored to the individual who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if:

You're motivated by building effective engineering teams and processes, but are happy to roll up your sleeves and dive into code when needed.

Requirements

About You

You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You're comfortable working with code and logs to diagnose, fix, and safeguard against API issues.

You are an effective team builder. This isn't your first rodeo. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team. You may not have hired or managed hundreds of people before, but you have hired, trained, and managed at least a few engineers before.

You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.

You can keep track of, prioritize, and lead multiple projects. We're a small team, and there's no shortage of things you could be doing in a day. You'll manage and triage bugs alongside features, as well as carve out time for functional projects and make sure they solve real problems the team and partners encounter – ideally making development even easier.

You're adaptable. You've been in fast growing companies and know that a process that works today may not work in six months or a year. You know when to change things within your own team and can embrace and cheerlead changes that come from other parts of the organization.


Things You Might Do

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Your team will help maintain and improve the large roster of app integrations on Zapier – you'll do this by building smart tooling, utilizing effective triage, building relationships with and educating partners, and more. This includes partner apps from Asana to Zendesk, as well as new in house app primitives like Filter, Code, Formatter, etc.
  • Work with your engineering team and in conjunction with other PMs to build roadmaps for app primitives, as well as improve process for managing bug and feature backlogs.
  • Actively recruiting and onboarding new engineers at Zapier – as well as training, mentoring, and growing junior engineers. This might involve tweaking the skills portions of interviews, or writing better documentation.
  • Develop effective ways to communicate, monitor, and lead your team through weekly one-on-one’s and team meetings.
  • Keep the leadership team informed on your team’s progress in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
  • Build rapport with each member of the App Improvements Engineering Team and support them through coaching and mentorship to help level up their skills.
  • Participate in code reviews, learning and spreading technical knowledge throughout Zapier – moving knowledge to documentation where appropriate.
  • Occasionally dive into the code; fixing bugs, improving developer experience, smoothing edges – sometimes even spiking out small proofs of concept.
  • Collaborate across various disciplines (Partnerships, Platform, Product, Designers, Researchers, etc.) to help set technical roadmaps that will achieve business goals through engineering best practices.
  • As part of our All Hands Support initiative, help customers have the best experience with Zapier as possible.


How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Benefits

About Zapier

For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.


The Whole Package

Location: Planet Earth.

If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 100+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

Compensation:

  • Competitive salary (we don't use remote as an excuse to pay less)
  • Great healthcare + dental + vision coverage*
  • Retirement plan with 4% company match*
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

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