Manager, Platform Design

Telecommute · Washington, District of Columbia, United States · Design


Hi there!

We're looking for a Design Manager to help manage and grow our Platform Design Team at Zapier. Are you excited to foster a user-centered design culture in 100% remote company? Then keep reading!

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.


About You

You put your teammate's and customer's needs first. You enjoy helping and enabling designers do great work. You set design strategy by aligning business strategy and our user's needs. You use data and user research to make human-centered design decisions. You challenge assumptions about what makes a design successful through encouraging divergent exploration and talking to users.

You're technically inclined. The Platform team is responsible for all of the apps on Zapier. Notably, we have over 1000 partners who create, test, launch, maintain, and improve apps on the Zapier platform -- and add dozens every month. The Platform is unique inside Zapier. They have _two_ users: the end-users who use the apps on Zapier and the developers/partners building the apps. Serving both users effectively requires getting to know some of the technical inner-workings to help your team design effective solutions.

You wear many hats. You are constantly learning and leveling up your management skills. You have the relevant design skills to build rapport with the Design Team. On a regular basis you can expect to be holding one on ones with designers, thinking through tricky design problems, reviewing design iterations, and helping prioritize design needs across the company that align with our business strategy.

You have experience hiring and managing UX Researchers and Designers. This isn't your first rodeo. You may not have hired or managed hundreds of people before, but you have hired, trained and managed before.

You love collaboration and feedback. You understand successful design doesn't happen in a vacuum or in secret. You believe in sharing work early, openly, and often. You enjoy working closely with Product Managers, Engineers, Data Scientists, and Customers to help make the Design Team's designs achieve effective results.

You know how design impacts development. You've built functional web apps before. You understand the technical complexities a design might introduce, and can work through them with your teammates. You don't believe in “tossing designs over the wall,” and would dread doing so.

Things You Might Do

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, your primary goal is to help achieve better design outcomes and here are some things you'll probably do:

How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.


About Zapier

For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: Planet Earth.

If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 100+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.


*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Apply for this job